Privacy Policy
We use cookies to see how people use this website. It's just to make sure that we make the website as user-friendly as it can be.
If that's okay with you, just continue browsing and the website will keep using cookies. If you want to know more before deciding, the rest of this is for you:
Nothing that makes you personally identifiable is ever visible to us. However, we know privacy is important to people - each of us at Reluctantly Brave care about our privacy in different ways, so we appreciate when websites are open about what they do and let us choose.
So, here is us being open and letting you choose. We use anonymised data from:
Google Analytics to understand traffic and usage - click here if you want to stop Analytics from using anonymised data from your activities for this website.
Hotjar to see how visitors interact with our website - click here if you want to see how Hotjar works, how it protects your privacy and to say "no" to us using it for this website. Note that the opt out for Hotjar works for all your internet usage on a given browser, which means that (a) it disables Hotjar for every site you visit with that browser but (b) if you visit with a different browser Hotjar will not be disabled until you opt out for that specific browser.
If you continue without opting out, the website will keep using these cookies.
All defined terms not defined in this Privacy Policy are defined in the Terms and Conditions of this Website.
Please read this Privacy Policy carefully before using the Website. By using the Website, you provide your consent to the use of your personal information as described in this Privacy Policy.
About Us
Reluctantly Brave Limited is a company incorporated in England ("we", "us", "our").
We take the privacy of all our customers and Website users seriously. This Privacy Policy outlines how your personal information will be treated.
Our security and privacy policies are periodically reviewed and enhanced and you should check this page to see our most up to date Privacy Policy.
Information collection
We may collect and keep a record of personal information about you from the Website, telephone conversations, emails and written communications. For example, you may be required to provide certain information such as your name, address, email address, telephone number and personal opinions and comments.
Please let us know if any of your personal information changes or is inaccurate so that we may keep our records up to date.
How do we use your information?
Any personal data relating to you will be used and recorded by us in accordance with current data protection legislation and this Privacy Policy.
We may use the information we collect from you in various ways, including but not limited to:
(a) protecting our websites and systems against unauthorised access; (b) communicating with you; (c) for record keeping purposes; (d) for market research; (e) tracking activity on our website; and (f) improving the quality of our service.
Disclosure of your information
We may pass your information to carefully selected third parties whose services we need to use to supply services which allow us to maintain our systems or to comply with legal obligations such as law, regulation, warrant, witness summons or court order.
In all cases, we will take great care to ensure that your information is only processed in accordance with this Privacy Policy and the law and we only permit your information to be used for authorised purposes.
Marketing
We will not market to you or pass your information to any third party in order for them to market to you without firstly obtaining your express permission.
Cookies
In common with many other website operators, we may use standard technology called 'cookies' on this site. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies enable us to identify you and to store information about the products you select between visits. Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored, however if you do turn cookies off this will limit the service that we are able to provide to you.
Use of your information outside the European Union
Some of the organisations to which we may disclose your personal information are situated outside of the European Union. In order to provide you with the products and services you require, we may need to transfer your personal information to these countries some of which may not protect privacy rights as extensively as the United Kingdom.
Security
We take the security of your personal information seriously. We have security procedures in place to protect our customer database from loss and misuse, and only allow access to it when absolutely necessary, and then under strict guidelines as to what use may be made of the personal information contained within it.
Links
We are not responsible for the practices employed by websites linked to or from the Website nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of the Website.
Please remember that when you use a link to go from the Website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites which have a link on the Website, is subject to that website's own rules and policies. Please read over those rules and policies before proceeding.
Your rights to access your personal information
You have the right to receive information about the personal data we hold about you (for which we may charge a small statutory fee). The current fee is GBP10.00.
Contact us
If you would like any further information or have any comments about this Privacy Policy or any other aspect of our website or service, please contact us by any of the methods shown below:
Telephone: 020 8986 9178 Email: hello@reluctantlybrave.com
Mail: Reluctantly Brave, Unit 2, Bayford Street Business Centre, Bayford Street, London E8 3SE